[Freeswitch-users] collect dtmf and store in channel variable

[vip killa]

thanks but i'm not interested in paying someone to do this. but yes i simply
want to collect the digits during the call from the B leg then store them in
a variable which will rename the file accordingly from the hangup hook

On Thu, Aug 11, 2011 at 2:07 PM, Avi Marcus <avi at avimarcus.net> wrote:

> Oh, you don't want the info in the CDR, you want the info in the recording.
> Does it have to be in the name, or is an audio tag enough? I'm not sure if
> tags can work once the recording started...
> OK, so you can set a hangup hook to rename the file and add the variable
> with the account code to the end.
>
> Whatever you use to capture the DTMF - bind_digit_action or
> playandgetdigits or anything can set a variable.
> -Avi Marcus
>
> p.s. If you want me to... actually do it for you, I'm available for
> consulting.. email me offlist.
>
>
> On Thu, Aug 11, 2011 at 8:52 PM, vip killa <vipkilla at gmail.com> wrote:
>
>> I apologize but the caller would not know the account number, it would be
>> for internal use only. how could xml_cdrs and mod_cdr_csv be used to stamp a
>> recording? how do you store the DTMF in a channel variable?
>>
>>
>> On Thu, Aug 11, 2011 at 12:41 PM, Avi Marcus <avi at avimarcus.net> wrote:
>>
>>> You can set any channel variable from the dialplan or from a lua script.
>>> I'd reccommend a standalone lua script before the agent gets on the
>>> phone, which can verify their account number and then present it to the
>>> agent even. But yes, you can do anything with the dtmf including setting a
>>> variable which can be saved from the xml_cdrs or mod_cdr_csv or whatever
>>> other cdr system you use.
>>>
>>> -Avi
>>>
>>>
>>> On Thu, Aug 11, 2011 at 7:30 PM, vip killa <vipkilla at gmail.com> wrote:
>>>
>>>> indeed it may be easier but this is what the client is asking for.... i
>>>> know it has to be possible... i just need some direction.
>>>>
>>>>
>>>> On Thu, Aug 11, 2011 at 12:22 PM, <covici at ccs.covici.com> wrote:
>>>>
>>>>> Could not the agent just type it on a screen -- it would seem to be
>>>>> much
>>>>> easier.
>>>>>
>>>>> vip killa <vipkilla at gmail.com> wrote:
>>>>>
>>>>> > Hi everyone,
>>>>> > I'm trying to collect DTMF digits and store them in a channel
>>>>> variable so
>>>>> > when the channel hangs up it uses those digits to "mark" (or rename)
>>>>> the
>>>>> > recording of the call. The DTMF will be entered by the called party
>>>>> (i think
>>>>> > that would be the B-leg?). I've been experimenting with
>>>>> "bind_meta_app" and
>>>>> > "bind_digit_action", it seems like "bind_digit_action" may be the one
>>>>> i need
>>>>> > to use but im not sure. I'll explain the scenario to make things more
>>>>> > clear...we are trying to install this in a call center type
>>>>> environment
>>>>> > where all calls are being recorded. A caller gets an agent, the
>>>>> caller gives
>>>>> > the agent the account number of their case, the agent uses DTMF to
>>>>> mark the
>>>>> > recording of the call with the account number of the caller's case.
>>>>> Does
>>>>> > that make sense? Please let me know if this is possible, thanks.
>>>>> >
>>>>> > ----------------------------------------------------
>>>>> > Alternatives:
>>>>> >
>>>>> > ----------------------------------------------------
>>>>> > _______________________________________________
>>>>> > Join us at ClueCon 2011, Aug 9-11, Chicago
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>>>>> --
>>>>> Your life is like a penny.  You're going to lose it.  The question is:
>>>>> How do
>>>>> you spend it?
>>>>>
>>>>>         John Covici
>>>>>         covici at ccs.covici.com
>>>>>
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>>>>
>>>>
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>>
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>
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