[Freeswitch-users] Fwd: problem with transferring calls when using ivr

[Michael Collins]

Bart,

Welcome to FreeSWITCH, the future of telephony! ;)

Okay, I want you to try something in your js. Everywhere that you see
"execute_extension" I want you to replace those with "transfer". Without
seeing call traces I can't know for sure, but I'm guessing that you are
"stuck in js" because of the execute_extension. Check the wiki for an
explanation of the difference between execute_extension and transfer. I'm
99% sure that your IVR actions need to be transfers.

NOTE: a "transfer" in the dialplan is different than someone pressing the
transfer key on their phone. I know it can be confusing, but you'll see the
nuances if you stick with it long enough. Welcome to the wonderful world of
telephony!

-MC

On Thu, Apr 28, 2011 at 8:08 AM, <bogusmaster at o2.pl> wrote:

> Hi all !
>
> I'm a freeswitch newbie taking care of installation that I've recently
> taken over from a colleague who left our company.
> Currently I'm having a problem with transferring calls that went thru ivr
> menu.
>
> The call scenario looks like this: external number A calls our external
> number E. Then, in ivr menu it selects some option. After that A is
> connected with internal number I.
> When internal number I tries to transfer call from A to another internal
> number I2, call hangs up.
>
> If I turn the ivr off, as it is commented in the excerpt from
> /conf/dialplan/public/01_freephone_inbound.xml below, transferring calls
> works fine.
>
>    <extension name="general_inbound">
>      <condition field="destination_number"
> expression="^(freephone_XXXX_in)$">
>        <action application="info"/>
>        <action application="transfer" data="100 XML default"/>
>        <!--action application="javascript" data="simpleivr.js"/-->
>      </condition>
>    </extension>
>
> I attach my ivr script.
>
> Any hints would be very appreciated.
>
> Regards,
> Bart
>
>
> --
> Using Opera's revolutionary email client: http://www.opera.com/mail/
> _______________________________________________
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.freeswitch.org/pipermail/freeswitch-users/attachments/20110429/4ad6cc74/attachment.html