[Freeswitch-users] mod_callcenter and uuid-standby

[guru singh]

Hi Peter

Try setting the status as 'Available' instead of 'Available (On Demand)'
In case of 'Available (On Demand)' after the call ends, the agent's
status is set to 'idle', so therefore no calls are given to the
specific agent. I'm not too sure if this is the only change required
to get the behavior you expect. I've not tried it on my box yet. I can
only do it Monday and let you know.

Regards,
guru

On Sun, Apr 24, 2011 at 12:59 AM, Peter Steinbach <lists at telefaks.de> wrote:
> Thank you guru,
>
> I tried the example in the wiki. This worked.
> I wanted the agent also to wait again with MOH after the caller hung up.
> This did not work in my environment (Freeswitch git April 2011). The
> agent was always hungup after the caller hung up and was not transferred
> to the same dialplan extension again.
> Also hangup after bridge =false did not work.
>
> Does this work in your environment?
>
> Best regards
> Peter
>
>
> guru singh schrieb:
>> Hi Peter,
>>
>> I've been using mod_callcenter for a while and must say it works really well.
>> I just tried the uuid-standby strategy and basically it's exactly what
>> you say the asterisk thing does.
>> See the dialplan example.
>> http://wiki.freeswitch.org/wiki/Mod_callcenter#uuid-standby
>> Agent is dialing 4099 and listening to MOH. When a call arrives, it's
>> bridged directly to the agent.
>>
>> Regards
>> guru
>>
>> On Wed, Apr 20, 2011 at 5:38 PM, Peter P GMX <Prometheus001 at gmx.net> wrote:
>>
>>> Hello,
>>>
>>> I am trying to use the mod_callcenter functionality. This works nicely
>>> so far so thank you to everybody involved for programming this nice module!
>>> But I am stuck somehow with uuid-standby. Can anybody explain how
>>> uuid-standby works?
>>>
>>> Another question: In the Asterisk based callcenter solution named
>>> "Vicidial", an agent can be held permanently in a conference, waiting
>>> for calls who are bridged to his uuid in the conference. Can this be
>>> haviour be done with mod_callcenter?
>>>
>>>
>>> Best regards
>>> Peter
>>>
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>
>
> --
> With kind regards
> Peter Steinbach
>
> Telefaks Services GmbH
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