[Freeswitch-users] FS incoming calls Queue ACD implement

[Anthony Minessale]

btw, i rewrote hundereds of lines of code in mod_fifo just to get that
callerid thing to work which it now does.


On Wed, Oct 27, 2010 at 9:58 PM, Johnson <johnsonw at eallway.com> wrote:
> Hi MC,
>
> Thanks for your feedback quickly. Actually i have tested mod_fifo and met
> the callerid can't transfer to agent's phone before the agent pickup.
> Traditional phones almost don't support new features like getting sip
> "UPDATE MESSAGE". As alternatively, i try to use Moc' mod_callcenter, but
> unfortunitely, there is no mod_callcenter package in FS1.06, even i put in
> dialplan
> <action application="callcenter" data="support at default"/>, it show log:
>  [ERR] switch_core_session.c:1731 Invalid Application callcenter
> Is it meaning that the mod_callcenter is still going on coding? Any further
> more helps would be much appreciated.
>
> Thanks,
>
> Johnson
>
>
> On Thu, Oct 28, 2010 at 7:37 AM, mercutioviz [via freeswitch-users] <[hidden
> email]> wrote:
>>
>> I'm afraid this question is a bit broad. I notice that you are trying to
>> avoid the use of mod_fifo - is there a reason for that? Alternatively you
>> can use Moc's newer ACD system: mod_callcenter. It is more of a traditional
>> ACD than mod_fifo. (Both get inbound calls sent to agents, they just differ
>> in the methodology used to accomplish that task.)
>>
>> I've found the documentation on mod_callcenter to be refreshingly detailed
>> and complete:
>> http://wiki.freeswitch.org/wiki/Mod_callcenter
>>
>> -MC
>>
>> On Wed, Oct 27, 2010 at 1:56 PM, Johnson <[hidden email]> wrote:
>>>
>>> Hi FS Group,
>>> I am a new vanilla. Just want to realize Queue ACD function in
>>> Freeswitch.
>>> Is any one know how to configure or create the script to process incoming
>>> calls put into defined Queues without using mod_FIFO. Any additional
>>> prompting is very appreciated.
>>>
>>> Johnson
>>> --
>>> View this message in context:
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-- 
Anthony Minessale II

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