[Freeswitch-users] Is anyone familiar with Telemaque?

Wed Oct 27 04:11:48 PDT 2010

Hi guys,

Just to answer the first question, we're not using mod_fifo, but a c 
module that looks more like mod_callcenter (highly integrated in our 
internal tools )
with a bunch of lua scripts running on multiples fs boxes and multiple 
profiles with a bunch of kamailio boxes dispatching the load between fs...

mod_fifo was not the right tool for us, as we needed multiple criterias 
to select the good agent ( well a little more than that, but that's the 
first point ).

Regarding fine-tuning freeswitch, it depends on a lot of things, and I 
think the wiki is well documented on that case. If you have precise 
questions,
don't hesitate, but that's a little bit too 'broadband' to answer like 
that ;)

Concerning mod_fifo, I'm surprised of that 25 concurrent call limit, 
though i've not extensively tested it and I know Anthony did some tweaks 
recently on it... mod_fifo should handle more without troubles...

@Ghulam: with fs you don't need 2 servers to handle 250 incoming calls, 
and I won't recommend vicidial + ndb storage engine ( at least when we 
tested it some long time ago ), as ndb behaves totally differently than 
myisam/innodb..., queries must fit the ndb engine behaviour, and that 
was not the case, causing a lot of perf loss, maybe it has changed ?

Regards,

Tristan.

Le 26/10/2010 22:44, Ghulam Mustafa a écrit :
> Hi,
>
> I am not sure about how mod_fifo will behave if there is a high call
> volume lets's say 300 calls in the queue, i am planning to use
> mod_fifo with mod_conference for inbound call center scenario.
>
> As you said freeswitch hangs if there are ~25 calls in the fifo, i
> would like someone to advice me how scalable mod_fifo is? is it
> capable of handling 300 calls (on quadcore xeon servers with 8g ram),
> if not then what are other options to queue incoming calls in FS.
>
> Currently we are using 2 vicidial (asterisk+astguiclient) server + 2
> web and 3 node mysql-cluster (all Dell R710 series) servers setup to
> handle 250+ incoming concurrent calls. though this setup works but i
> am not happy with the way vicidial abuses system and database
> resources. (with excuse to matt florel and other vicidial authors,
> infact what they developed is competing big boys in the market and
> works like a charm), i am sure they will improve and fix their
> technical design with the time.
>
> Best Regards,
>
>
> On Tue, Oct 26, 2010 at 2:40 PM, abubacker<abubacker at bksystems.co.in>  wrote:
>    
>> On Wednesday 06 October 2010 03:55 PM, Tristan Mahé wrote:
>>
>> Hi,
>>
>> The telco cluster is powered by IBM servers ( from dual Xeon/8gb ram to dual
>> quad core/16gb ram depending on the node ) with FC13 and latest FS git (
>> well almost always, as of today I'm a week late, but will upgrade soon again
>> to benefit of the amazing work the dev do ).
>>
>> If you have more precise questions, don't hesitate, I'm sorry if I can't
>> reveal all the details on how we're doing things,but I'm sure you can
>> understand that...
>>
>> Regards,
>>
>> Tristan.
>> Le 10/06/2010 06:23 AM, abubacker a écrit :
>>
>> On Tuesday 05 October 2010 02:16 PM, Tristan Mahé wrote:
>>
>> There's someone working for them on list :)
>>
>> Feel free to ask me questions Michael.
>>
>> Regards,
>>
>> Gled.
>>
>> Le 10/04/2010 08:39 PM, Michael Collins a écrit :
>>
>> Dear FreeSWITCH Community,
>>
>> Some of you may have stumbled upon this news item:
>>
>> http://blogs.oracle.com/mysql/2010/10/innovating_with_open_source_call_center_services.html
>>
>> Evidently there is a company in France (Telemaque) who is using MySQL +
>> Kamailio + FreeSWITCH for some heavy duty call processing. If you are at all
>> familiar with this company please let me know. I'd like to learn more about
>> what they are doing. (Je ne parle pas boucoup de Francais :( )
>>
>> Thanks for your help,
>> MC
>>
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>>
>> "Feel free to ask me questions Michael"
>>
>> I think I must use this opportunity ,
>> please specify the software ( OS ) and the hardwares required to handle the
>> heavy duty call
>> processing and also specify the FreeSWITCH version.
>> I guess you could answer this very precisely.
>>
>> Thanks in Advance !
>>
>> --
>> Best regards,
>> N.Abubacker ,
>> Associate system engineer ,
>> bk systems pvt ltd ,
>> Ph : 9144-43902701
>>
>> Disclaimer: http://www.bksystems.co.in/email-policy
>>
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>>
>> Dear Tristan ,
>> Knew this is an old post , but even though I wanted this to continue to get
>> some more details ,
>> what mod you are using  to handle more calls ? ( hope its mod_fifo )
>> I am working in mod_fifo , some times it throws socketerror and makes the
>> entire freeswitch hang
>> when more than 25 calls in a queue.
>>
>> My question is can u give me some details about the queue and member
>> configuration ( if possible )
>>
>> If you are not using mod_fifo , just tell me the general configuration
>> required to fine tune the
>> freeswitch.
>>
>> Thanks Again !
>>
>> --
>> Best regards,
>> N.Abubacker ,
>> Associate system engineer ,
>> bk systems pvt ltd ,
>> Ph : 9144-43902701
>>
>> Disclaimer: http://www.bksystems.co.in/email-policy
>>
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>>
>>      
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