[Freeswitch-users] IVR menu failure/timeout action

[Michael Collins]

I have confirmed this behavior in the latest git as of last night. I don't
know if this is by design or not. I would open JIRA as a feature request to
have this behavior modified. The other alternative would be to have each IVR
submenu called via transfer instead of menu-sub:

<snip>
<!-- go to sub menu -->
<entry action="menu-exec-app" digits="1" param="transfer sub_menu_1 XML"/>
</snip>

Then have a dp extension to handle that:
<extension name="sub menu 1">
  <condition field="destination_number" expression="^(sub_menu_1)$">
    <action application="ivr" data="m800_ivr_submenu-m_ch"/>
  </condition>
</extension>

-MC

On Mon, Jul 19, 2010 at 2:37 AM, Raymond Chan <raymondchan at commverge.com>wrote:

>  Hi all,
>
>
>
> I am experiencing an IVR problem. Except the top menu, all other sub menu
> will not hang up after reached max invalid input or timeout limit. It will
> go back up upper menu. I want it to load the exit-sound and then hang the
> call when it reached max invalid input or timeout limit. Do you tell how to
> configure?
>
>
>
>          <menu name="m800_ivr_submenu-m_ch"
>
>
> greet-long="C:/FreeSWITCH/recordings/800-ivr-2nd-m.wav"
>
>
> greet-short="C:/FreeSWITCH/recordings/greet-short-m.wav"
>
>
> invalid-sound="ivr/ivr-that_was_an_invalid_entry-m.wav"
>
>                         exit-sound="voicemail/vm-goodbye-m.wav"
>
>                         timeout="5000"
>
>                         max-failures="2">
>
>                  <entry action="menu-exec-app" digits="1" param="playback
> C:/FreeSWITCH/recordings/800-ivr-announcement-m_ch.wav"/>
>
>                  <entry action="menu-exec-app" digits="2" param="lua
> endcall-m.lua"/>
>
>          </menu>
>
>
>
> Thanks
>
>
>
> Raymond
>
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