[Freeswitch-users] Polycom Consultative Transfer and Voicemail

[Troy Anderson]

I get the idea, but can't seem to get it to work.

I tried doing a bridge to "loopback/app=bridge ${sofia_contact(${dialed_user}@${dialed_domain}", but fs complained => Cannot create outgoing channel of type [loopback=app:sofia]
Also, I tried "loopback/app=voicemail:default ${domain_name} ${dialed_extension}" and it did get to voicemail, but it didn't prompt me for any info - just immediately complained that the recording was too short.

I tried the suggestions about modifying the sip.cfg for the phones and that does work (thanks!), but that forces a Consultative Transfer.  It would be nice to get this method working, which would result in the transfer button doing a Consultive Transfer unless you hang up, then it would be like a blind transfer.

Thanks,
Troy

On Jan 21, 2010, at 5:48 PM, Anthony Minessale wrote:

> if you used the loopback endpoint to loop around to voicemail or made a looped sip call back to your own box you could xfer it as desired.
> 
> 
> bridge to "loopback/app=voicemail:default ${domain_name} ${dialed_extension}"
> 
> That will make the vm app run as a channel instead of an inline app.
> 
> This is an undocumented feature because it's not well tested so if it doesn't work *shrug* =D
> 
> 
> 
> On Thu, Jan 21, 2010 at 6:00 PM, Adam Ford <lists at redbonez.net> wrote:
> That link didn't come through very well, here is a shortened one -
> http://bit.ly/6wDAXD
> 
> -Adam
> 
> -----Original Message-----
> From: freeswitch-users-bounces at lists.freeswitch.org
> [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Adam
> Ford
> Sent: Thursday, January 21, 2010 4:43 PM
> To: freeswitch-users at lists.freeswitch.org
> Subject: Re: [Freeswitch-users] Polycom Consultative Transfer and Voicemail
> 
> Yes it is a known issue with Polycom phones. Polycom supports a non-standard
> transfer method which does not work with FreeSWITCH.
> 
> See this article for further details -
> http://www.junctionnetworks.com/knowledgebase/onsip/phones-routers-and-devic
> es/phone-configuration/polycom/polycom-disabling-non-standard-transfer-meth
> 
> I ran into the same problem, disabling
> voIpProt.SIP.allowTransferOnProceeding as suggested in that article resolved
> the issue for me.
> 
> -Adam
> 
> -----Original Message-----
> From: freeswitch-users-bounces at lists.freeswitch.org
> [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of Troy
> Anderson
> Sent: Thursday, January 21, 2010 4:21 PM
> To: freeswitch-users at lists.freeswitch.org
> Subject: [Freeswitch-users] Polycom Consultative Transfer and Voicemail
> 
> Hello,
> 
> I'm on the latest trunk version (16440) and having an issue with Polycom and
> transferring.  The dial plan is set up so that unanswered calls go to
> voicemail.  When I answer a call with a polycom phone and then transfer that
> call to another phone, if the other phone doesn't pick up and the voicemail
> app starts, then I hit transfer again with the intent of having the caller
> leave a voicemail, the call is dropped.  If the phone does pick up during
> the transfer, it works fine.
> 
> I also have an Aastra phone, and when I do the same thing, but from the
> Aastra phone, it works as expected.  Is this known to be a problem with
> Polycom?
> 
> Thanks!
> Troy
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> -- 
> Anthony Minessale II
> 
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