[Freeswitch-users] Questions about mod_fifo

Jingwei Yang jingwei.yang at gmail.com
Mon Jan 18 02:39:54 PST 2010 

Yes, you're right!! There's a eavesdrop 779 matched first. Thank you so
much!

On Mon, Jan 18, 2010 at 6:19 PM, Seven Du <dujinfang at gmail.com> wrote:

> from the log you can see that it routed to eavesdrop 779 but not
> fifo_in 779 as you expected. In other words, either there are two 779
> entries in your dialplan or your fifo_in 779 dialplan not been loaded
> into freeswitch. Did you run reloadxml after you edited the dialplan
> file?
>
> 2010/1/18 Jingwei Yang <jingwei.yang at gmail.com>:
> > Yes, I'm able to see the inbound channel created:
> >
> > freeswitch at localhost.localdomain> show channels
> > API CALL [show(channels)] output:
> >
> uuid,direction,created,created_epoch,name,state,cid_name,cid_num,ip_addr,dest,application,application_data,dialplan,context,read_codec,read_rate,write_codec,write_rate,secure,hostname,presence_id,presence_data
> > 6d347eaa-aea8-47e3-b915-8cfdf0f8fd9c,inbound,2010-01-19
> >
> 17:04:22,1263891862,skypiax/interface5,CS_EXECUTE,Jingwei,jingwei.yang,,779,eavesdrop,all,XML,default,L16,16000,L16,16000,,localhost.localdomain,,
> >
> > Hmmm, may I know how you could tell it's a dialplan problem?
> >
> > Regards,
> > -Jingwei
> >
> > On Mon, Jan 18, 2010 at 3:25 PM, Seven Du <dujinfang at gmail.com> wrote:
> >>
> >> did you happened to run "show channels" ?
> >>
> >> clearly it's a dialplan problem other than a fifo one.
> >>
> >>
> >> Dialplan: skypiax/interface8 Regex (PASS) [eavesdrop]
> >> destination_number(779) =~ /^779$/ break=on-false
> >> Dialplan: skypiax/interface8 Action answer()
> >> Dialplan: skypiax/interface8 Action
> >> set(eavesdrop_indicate_failed=tone_stream://%(500, 0, 320))
> >> Dialplan: skypiax/interface8 Action
> >> set(eavesdrop_indicate_new=tone_stream://%(500, 0, 620))
> >> Dialplan: skypiax/interface8 Action
> >> set(eavesdrop_indicate_idle=tone_stream://%(250, 0, 920))
> >> Dialplan: skypiax/interface8 Action eavesdrop(all)
> >>
> >>
> >>
> >> 2010/1/18 Jingwei Yang <jingwei.yang at gmail.com>:
> >> > Logs submitted: http://pastebin.freeswitch.org/11836
> >> >
> >> > I was trying to check whether the call had been added into the queue
> via
> >> > telnet, but failed to find the fifo events. Here's my simplified
> >> > dialplan:
> >> >
> >> > <extension name="in_fifo">
> >> >    <condition field="destination_number" expression="^779$">
> >> >      <action application="answer"/>
> >> >      <action application="fifo" data="myq in undef undef"/>
> >> >   </condition>
> >> > </extension>
> >> >
> >> > Please advise where went wrong.
> >> >
> >> > Thanks and best regards,
> >> > -Jingwei
> >> >
> >> >
> >> > On Mon, Jan 18, 2010 at 11:42 AM, Seven Du <dujinfang at gmail.com>
> wrote:
> >> >>
> >> >> better to pastebin your log.
> >> >>
> >> >> 2010/1/18 Jingwei Yang <jingwei.yang at gmail.com>:
> >> >> > Thanks for replying. This is my dialplan
> >> >> >
> >> >> >     <extension name="in_fifo">
> >> >> >       <condition field="destination_number" expression="^779$">
> >> >> >         <action application="set"
> data="fifo_music=$${hold_music}"/>
> >> >> >         <action application="answer"/>
> >> >> >         <action application="fifo" data="myq in undef undef"/>
> >> >> >       </condition>
> >> >> >     </extension>
> >> >> >
> >> >> > And I created a queue in fifo.conf.xml like this
> >> >> >
> >> >> >     <fifo name="myq" importance="0">
> >> >> >       <!--<member timeout="60" simo="1"
> >> >> > lag="20">{member_wait=nowait}user/1005@$${domain}</member>-->
> >> >> >     </fifo>
> >> >> >
> >> >> > However, I'm still not able to see the incoming call get queued.
> >> >> >
> >> >> > freeswitch at localhost.localdomain> fifo list myq
> >> >> > API CALL [fifo(list myq)] output:
> >> >> > <fifo_report>
> >> >> >   <fifo name="myq" consumer_count="0" caller_count="0"
> >> >> > waiting_count="0"
> >> >> > importance="0">
> >> >> >     <callers></callers>
> >> >> >     <consumers></consumers>
> >> >> >   </fifo>
> >> >> > </fifo_report>
> >> >> >
> >> >> > I tried both mod_skypiax and mod_dingaling, but with the same
> result.
> >> >> >
> >> >> > Regards,
> >> >> > -Jingwei
> >> >> >
> >> >> > On Sun, Jan 17, 2010 at 11:37 AM, Seven Du <dujinfang at gmail.com>
> >> >> > wrote:
> >> >> >>
> >> >> >> 2010/1/15, Jingwei Yang <jingwei.yang at gmail.com>:
> >> >> >> > Hi Guys,
> >> >> >> >
> >> >> >> > I'm implementing an ACD system using ESL and mod_fifo. Based on
> >> >> >> > what
> >> >> >> > Anthony
> >> >> >> > suggested in this post:
> >> >> >> >
> >> >> >> >
> >> >> >> >
> >> >> >> >
> http://www.mail-archive.com/freeswitch-users@lists.freeswitch.org/msg01652.html
> >> >> >> >
> >> >> >> > *You can make an event socket application that listens for FIFO
> >> >> >> > events
> >> >> >> > and
> >> >> >> > keeps track of what FIFOs are currently busy and when there are
> >> >> >> > people
> >> >> >> > waiting you can have that script generate a call to a group of
> SIP
> >> >> >> > phones so
> >> >> >> > when the first one answers, it sends them in as an agent where
> >> >> >> > they
> >> >> >> > can
> >> >> >> > field the calls.
> >> >> >> > *
> >> >> >> >
> >> >> >> > 1. How should I handle the concurrent issues? If I bridge a user
> >> >> >> > to
> >> >> >> > two
> >> >> >> > agents and both of them answers, how does FS take care of this
> >> >> >> > situation?
> >> >> >> > Will a slower agent get a busy tone automatically?
> >> >> >> >
> >> >> >>
> >> >> >> I think it just follow the standard originate dialstring rules.
> >> >> >>
> >> >> >> > 2. If the socket application is brought up after some users have
> >> >> >> > called
> >> >> >> > in,
> >> >> >> > what command should I use to check the busy queues? fifo list?
> >> >> >> >
> >> >> >> Yes. Perhaps you can also check the fifo db, either sqlite or
> ODBC.
> >> >> >>
> >> >> >> > 3. Am I using fifo list and fifo count correctly?
> >> >> >> >
> >> >> >> > here's the testing dialplan:
> >> >> >> >
> >> >> >> >     <extension name="in_fifo">
> >> >> >> >       <condition field="destination_number" expression="^779$">
> >> >> >> >         <action application="set"
> >> >> >> > data="fifo_music=$${hold_music}"/>
> >> >> >> >         <action application="answer"/>
> >> >> >> >         <action application="fifo" data="*myq *in"/>
> >> >> >> >       </condition>
> >> >> >> >     </extension>
> >> >> >> >
> >> >> >> > when a call comes in and gets queued, these are the results of
> >> >> >> > some
> >> >> >> > commands
> >> >> >> > I tried.
> >> >> >> >
> >> >> >> > freeswitch at localhost.localdomain> fifo list
> >> >> >> > API CALL [fifo(list)] output:
> >> >> >> > <fifo_report>
> >> >> >> >   <fifo name="cool_fifo at 192.168.1.104" consumer_count="0"
> >> >> >> > caller_count="0"
> >> >> >> > waiting_count="0" importance="0">
> >> >> >> >     <callers></callers>
> >> >> >> >     <consumers></consumers>
> >> >> >> >   </fifo>
> >> >> >> > </fifo_report>
> >> >> >> >
> >> >> >> >
> >> >> >> > freeswitch at localhost.localdomain> fifo list myq
> >> >> >> > API CALL [fifo(list myq)] output:
> >> >> >> > <fifo_report></fifo_report>
> >> >> >> >
> >> >> >> >
> >> >> >> > freeswitch at localhost.localdomain> fifo count myq
> >> >> >> > API CALL [fifo(count myq)] output:
> >> >> >> > none
> >> >> >> >
> >> >> >> > It seems *myq* doesn't get created at all? Please enlighten.
> >> >> >> >
> >> >> >> > Thanks and best regards,
> >> >> >> > -Jingwei
> >> >> >> >
> >> >> >> AFAIK, thant means the channel didn't queued in. Did you see any
> >> >> >> error
> >> >> >> logs? I think you need to remove the stars in   <action
> >> >> >> application="fifo" data="*myq *in"/>.
> >> >> >>
> >> >> >> _______________________________________________
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