[Freeswitch-users] mod_callcenter and peridic announcements

[Michael Collins]

mod_fifo supports periodic announcements. mod_fifo and mod_callcenter are
two different ways to accomplish the same basic task, namely to queue up
incoming calls and pass them to agents as efficiently as possible.

-MC

On Wed, Dec 1, 2010 at 7:44 AM, Raimund Sacherer <
raimund.sacherer at logitravel.com> wrote:

> Hello Freeswitch List.
>
> We are evaluating switching our asterisk based call center (around 150
> agents) over to freeswitch.
>
> Among other things I noticed that the mod_callcenter module does not have
> the possibility to use periodic announcements. Could these be implemented
> somehow ... like, with ESL or something else?
>
>
> I want to try out the Spice Technologies (or is it now OpenACD) callcenter
> solution, but this will be a further project as we first want to switch to
> freeswitch as soon as possible as we have instability problems which we want
> to get rid off.
>
> Thank you for your support,
>
> Ray
>
>
> --
> Raimund Sacherer
> Dpto. de Sistemas
> Agencia de Viajes Online
>
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