[Freeswitch-users] Caller ID on inbound calls on Polycom
Rupa Schomaker
rupa at rupa.com
Mon Apr 26 06:39:11 PDT 2010
I don't experience this behavior (internal # showing up as callee number for
incoming calls). Perhaps it is an artifact of how you are doing your
dialplan? When you open the ticket, please ensure that a copy of
the relevant portions of your dialplan are included.
On Sun, Apr 25, 2010 at 9:01 PM, Wellie Chao <wchao at yahoo.com> wrote:
> Yep, still happens in the git head. This is the version reported by
> FreeSWITCH:
>
> FreeSWITCH Version 1.0.head (svn-17188M)
>
> I'll open a bug on jira as you request.
>
>
>
> Date: Sat, 24 Apr 2010 15:07:58 -0400
> From: Michael Jerris <mike at jerris.com>
> Reply-To: freeswitch-users at lists.freeswitch.org
> To: freeswitch-users at lists.freeswitch.org
> Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom
>
> Can you confirm this is still the case in current git head and if so open
> me a bug on jira about this issue please.
>
> Mike
>
> On Apr 23, 2010, at 8:49 AM, Wellie Chao wrote:
>
> > Yes, I see how display updates are useful on outbound calls now based on
> > your examples, but what about use cases for inbound calls? It doesn't
> seem
> > that useful to have the display update to the extension that is called
> > after the call is answered (everybody knows their own extension, after
> > all). Just wondering why that default behavior was selected. Is there a
> > way to leave display updates turned on for the outbound leg of the call
> > and to turn them off for the inbound leg of the call?
> >
> >
> >
> > Date: Fri, 23 Apr 2010 08:14:52 -0400
> > From: Steven Ward <steve.d.ward at gmail.com>
> > Reply-To: freeswitch-users at lists.freeswitch.org
> > To: freeswitch-users at lists.freeswitch.org
> > Subject: Re: [Freeswitch-users] Caller ID on inbound calls on Polycom
> >
> > To give one example, display updates are very useful in the application
> I'm using.
> >
> > I have operators using speed dials for dialing out to dialplan that does
> a fifo out; so I see what the speed dial is when I
> > press it (e.g. Operator_Call); but then when the operator is connected to
> the actual caller, the display updates to the CID of
> > the caller she's talking to - very useful.
> >
> > Also, people using a SIP phone to call into a fifo see the number they
> dialed (the number that gets them into the fifo). But
> > when they're answered by an actual phone, their display updates to the
> number of the endpoint they're talking to.
> >
> >
> >
> > On Thu, Apr 22, 2010 at 10:31 PM, Wellie Chao <wchao at yahoo.com> wrote:
> > As I mentioned in my last email, the ignore_display_updates variable
> did
> > the trick, but I am just curious: what is the purpose of the default
> > behavior where the display changes to the callee name and number? I
> am
> > guessing there must be some use case (in fact a fairly prevalent use
> case)
> > where showing the callee is more desirable than showing the caller,
> but
> > I'm not aware of what that might be and am curious to find out what
> the
> > use case(s) are. Changing the display to callee also seems to affect
> call
> > logs on the Polycom, which makes the received call log kind of
> useless.
> >
> >
> > Date: Thu, 22 Apr 2010 22:57:53 +0300
> > From: Yehavi Bourvine <yehavi.bourvine at gmail.com>
> > Reply-To: freeswitch-users at lists.freeswitch.org
> > To: freeswitch-users at lists.freeswitch.org
> > Subject: Re: [Freeswitch-users] Caller ID on inbound calls on
> Polycom
> >
> > Try adding the following line in your diaplan before the bridge
> command:
> >
> > <action application="set" data="ignore_display_updates=true"/>
> > (try true and false and see which one works better for you).
> >
> > __Yehavi:
> > 2010/4/22 Wellie Chao <wchao at yahoo.com>
> > I recently updated my FreeSWITCH installation from 1.0.4 to
> 1.0.6 and now
> > I see a strange behavior with caller ID on Polycom phones when
> handling
> > inbound calls.
> >
> > Here is the scenario:
> >
> > * Call is from 212-555-2222 (external number not on my
> softswitch)
> >
> > * Call is to 212-555-1001 (number on my softswitch, extension
> 1001)
> >
> > * extension 1001 is a Polycom phone (it's an IP301, but same
> problem
> > occurs on other Polycom models such as the 501 and 601). SIP
> 3.1.4 and
> > SIP 3.1.6 both affected. SIP 3.2.3 doesn't run on the
> IP301/501/601.
> >
> > * on phone 1001, the caller ID will display 212-555-2222 while
> ringing.
> > The moment I pick up, the display will change to "From: 1001"
> (referring
> > to the extension of the phone itself).
> >
> > Has anyone else experienced this problem, and does anyone know
> how to fix
> > it? It does not occur with the snom 320 (and I assume it does
> not occur
> > with any of the snom models based on extrapolation).
> >
> > While the problem only started when I updated from 1.0.4 to
> 1.0.6, it's
> > entirely possible it's a configuration setting on the Polycom
> rather than
> > a FreeSWITCH issue. I'm not sure. Anyone have pointers about
> how to
> > resolve the problem (or even how to go about investigating the
> root
> > cause)?
>
>
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--
-Rupa
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