[Freeswitch-users] [This is a repost. I'm not sure if my message was delivered.] How to pick up someone's phone remotely.

[Piotr Żurek]

Hello again.

This is a repost. I'm having difficulties communicating with this list 
(I'm getting reports from the list saying something about "excessive 
bounces"...), so I'm not sure anybody got this message.

I'm trying to mimic behavior of my analogue PBX with FS. I want to be 
able to answer any  incomming/transfered (from IVR or a person) call 
remotely, and to cancel the possibility of intercepting this call 
afterwards.

Greetings
Peter

-- Original message --

My problems evolve, because I didn't know all these functions in FS are 
so much dependent on each other. But I'm learning fast...
The scenario I written about before appears to be too much simplified 
version of what I need to achieve.
In fact, below scenario and solution works OK only one time - when 
someone calls and there's no person on the called extension, and someone 
manually answers that phone on other extension. Then any other person 
can't intercept this call. Thats is correct and needed behavior. But if 
the same person who answered the phone transfers this call - everything 
goes back to normal and below solution does not work because the call 
has been answered already and execute_on_answer does not execute ever 
again during this call/channel. The same happens if there's IVR on the 
external extension answering calls and then forwarding to extensions - 
everyone can intercept last call even if it's already answered because 
IVR answers all call on start (and execute_on_answer doesn't get executed).

So I think I need similar solution but working everywhere: on calls and 
transfers. Is there some variable or some other thing that I could set 
to block and unblock intercept when needed to get wanted behavior.

Any hints?

Greetings
Peter


Piotr Zurek pisze:
> Thank You for such an elegant and simple solution that I have not 
> thought about.
> With an exception that I'm using FS 1.0.4 right now and it appears 
> that something changed in time and following line should use hash 
> instead of db (when using default 1.0.4 FS config):
> <action application="set" data="execute_on_answer=hash 
> delete/${domain_name}-last_dial/${called_party_callgroup}/${uuid}"/>.
> After a few hours of experimenting everything works as planned.
>
> Thank You very much.
> Peter
>
> Ognjen Seslija pisze:
>> Add the following:
>>
>>  <action application="set" data="execute_on_answer=db 
>> delete/${domain_name}-last_dial/${called_party_callgroup}/${uuid}"/>.
>>
>> after
>>
>>   <action application="db" 
>> data="insert/${domain_name}-last_dial/${called_party_callgroup}/${uuid}"/>
>>
>> in local extensions default example, or change it globally previously 
>> than this extension. You can join us on IRC if you can any more 
>> questions (sekil).
>>
>> Regards,
>> Ognjen
>>
>>
>>
>> On Tue, Nov 10, 2009 at 4:01 PM, Piotr Żurek 
>> <piotr_zurek at biprotech.com <mailto:piotr_zurek at biprotech.com>> wrote:
>>
>>     Hello.
>>
>>     Thank You developers for Freeswitch.
>>     I have installed it lately and it's working quite nicely, but I
>>     have one problem:
>>
>>     I need to mimic behavior of my current analogue PBX installation
>>     using Freeswitch.
>>
>>     This is the scenario:
>>     In the office with a few desks (extensions 1000-1010) and only
>>     one person behind one of desks (whatever extension - in example
>>     1000).
>>     1. There's incoming call on _one_ of extensions 1001-1010
>>     2. The person on extension 1000 wants to answer this call on his
>>     phone so dials #37 and this call is redirected to his phone.
>>
>>     That's how it works on my office on analogue PBX system. Anyone
>>     can answer a call from any other phone as long as it hasn't been
>>     answered already.
>>
>>     I tried to use the intercept action (with global example in
>>     default config) but it's not what I need because it intercepts
>>     the call even if it's already answered. I need to intercept all
>>     but only unanswered calls. I tried to use Redirect but it does
>>     not work on other's extensions call's (or does it?).
>>
>>     Please help.
>>     Peter Żurek
>>
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>>
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