That depends on the phone... some let you do it.. some don't... WELCOME TO VOIP!!! /b On Nov 10, 2009, at 3:48 PM, Nandy Dagondon wrote: > just change the dialplan/default.xml as mentioned by brian but i > think you can't use # as the first key 'cuz it normally used as a > Send key. you may change # to * (star key).