[Freeswitch-users] calls appear to be dropping ... from landlines

[Brian West]

On May 21, 2009, at 9:15 PM, Dale Trub wrote:

> We're running FreeSwitch as part of a teleconferencing service,  
> inside a telcom (so no
> internet latency/NAT issues) and using g.729

So you're using g729 with conferences?

> We are receiving some complaints of dropped calls,
> including from landlines.   This means they join the conference, and  
> x minutes in they simply drop.
>
> I know that cellphones tend to drop calls frequently, but landlines
> are pretty reliable, and we're hearing it a lot.  From the  
> FreeSwitch side of things, it just
> looks like those callers hung up (but then dialed back in just a  
> moment later).
>
> I'm attaching two different snippets of the FS log files where these  
> issues are occurring.

Next time please call them .txt because you cause extra work to have  
to open them otherwise.

> Does anyone have any recommendations about how to troubleshoot this?
>
> Any known issues/patches in FS that could be biting us?

Depends you failed to include some very valid info such as what  
version or svn rev you're running and what linux distro.

> Is there some SIP logging we can do to debug?

Yes covered on the wiki.  http://wiki.freeswitch.org/wiki/Debugging_Freeswitch

> Are there any paid contractors avail who would have the expertise to  
> look into this?

email consulting at freeswitch.org

> Any help appreciated ... this is a major issue for us!
>
> Thanks much,
>
> -Dale
>

Brian West
brian at freeswitch.org

-- Meet us at ClueCon!  http://www.cluecon.com




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