[Freeswitch-users] Inboud Call Queue

[seven]

See this:

http://wiki.freeswitch.org/wiki/Simple_call_center_using_mod_fifo


On May 6, 2009, at 10:15 PM, Saeed Ahmed wrote:

> Thanks Guys
>
> From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org 
> ] On Behalf Of Anthony Minessale
> Sent: Wednesday, May 06, 2009 3:57 PM
> To: freeswitch-users at lists.freeswitch.org
> Subject: Re: [Freeswitch-users] Inboud Call Queue
>
> I worked on the patch and added it to trunk rev 13240
>
> On Wed, May 6, 2009 at 7:53 AM, dujinfang <dujinfang at gmail.com> wrote:
> The patch haven't been merged into trunk. It should be as easy as  
> execute the following command in the FS source code root dir:
>
> patch < /tmp/the_patch_file_name.diff
>
> I will post an example on the wiki when I finished, hope be soon.
>
> On May 6, 2009, at 6:45 PM, Saeed Ahmed wrote:
>
> Hi Seven,
>
> I am exactly looking for this functionality.
>
> Please let me know when you are finished with new queue manager app.  
> I’ll try it in my call center.
>
> Regarding Patch: is it already part of SVN trunk? If not then could  
> you help me how to install it, I have no programming background.
>
> Many Thanks.
>
> From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org 
> ] On Behalf Of seven
> Sent: Wednesday, May 06, 2009 4:17 AM
> To: freeswitch-users at lists.freeswitch.org
> Subject: Re: [Freeswitch-users] Inboud Call Queue
>
>
> On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote:
>
> Hi Michael,
>
> Thanks for a quick reply.
>
> I would definitely create a test environment, but my question is  
> that will it work in required way?
>
> I read that in Mod_fifo agent has to call in queue but I need that  
> all incoming calls are automatically distributed between available  
> agents or if all are busy then should go to voicemail.
> I'm working on a call center like queue scenario right now, I'm  
> pretty sure it call automatically distributed to available agents,  
> but the customer will stay in the queue if all agents are busy by  
> default. You can bind a key to the channel and play a message  
> repeatedly to guide the customer to voicemail by press a key.
>
> Also maybe you need this patch to make the fifo works as desired.
>
> http://jira.freeswitch.org/browse/MODAPP-272
>
> I would join IRC for further assistance.
>
> Thanks.
>
> From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org 
> ] On Behalf Of Michael Collins
> Sent: Tuesday, May 05, 2009 7:19 PM
> To: freeswitch-users at lists.freeswitch.org
> Subject: Re: [Freeswitch-users] Inboud Call Queue
>
>
> On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed  
> <saeedahmad1981 at gmail.com> wrote:
> Hi All,
>
> In an inbound call center scenario is it possible that customers  
> calls in and calls are distributed between online (who are  
> registered on FS and in idle state) agents. I saw some on going  
> discussion on list where it looks that currently it’s not possible  
> but I am newbie so maybe I didn’t understand it well. If it’s  
> possible then please give me a start point that how can I implement  
> it.
>
> I would start here:
> http://wiki.freeswitch.org/wiki/Mod_fifo
>
> I strongly recommend that you set up a FreeSWITCH server and play  
> around with it so that you can learn the pros and cons of using the  
> FIFO queues. It would be best if you could set up a few phones and  
> set them as FIFO agents and then have someone help you make test  
> calls so that you can emulate your CC environment.
>
> Also, you might want to join us on IRC: #freeswitch on  
> irc.freenode.net - there are several users who've had real world  
> experience with mod_fifo and they might be in a good position to  
> answer your questions real-time.
>
> -MC
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>
> -- 
> Anthony Minessale II
>
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