[Freeswitch-users] Inboud Call Queue

[seven]

On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote:

> Hi Michael,
>
> Thanks for a quick reply.
>
> I would definitely create a test environment, but my question is  
> that will it work in required way?
>
> I read that in Mod_fifo agent has to call in queue but I need that  
> all incoming calls are automatically distributed between available  
> agents or if all are busy then should go to voicemail.
>
I'm working on a call center like queue scenario right now, I'm pretty  
sure it call automatically distributed to available agents, but the  
customer will stay in the queue if all agents are busy by default. You  
can bind a key to the channel and play a message repeatedly to guide  
the customer to voicemail by press a key.

Also maybe you need this patch to make the fifo works as desired.

http://jira.freeswitch.org/browse/MODAPP-272

> I would join IRC for further assistance.
>
> Thanks.
>
> From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org 
> ] On Behalf Of Michael Collins
> Sent: Tuesday, May 05, 2009 7:19 PM
> To: freeswitch-users at lists.freeswitch.org
> Subject: Re: [Freeswitch-users] Inboud Call Queue
>
>
> On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed  
> <saeedahmad1981 at gmail.com> wrote:
> Hi All,
>
> In an inbound call center scenario is it possible that customers  
> calls in and calls are distributed between online (who are  
> registered on FS and in idle state) agents. I saw some on going  
> discussion on list where it looks that currently it’s not possible  
> but I am newbie so maybe I didn’t understand it well. If it’s  
> possible then please give me a start point that how can I implement  
> it.
>
> I would start here:
> http://wiki.freeswitch.org/wiki/Mod_fifo
>
> I strongly recommend that you set up a FreeSWITCH server and play  
> around with it so that you can learn the pros and cons of using the  
> FIFO queues. It would be best if you could set up a few phones and  
> set them as FIFO agents and then have someone help you make test  
> calls so that you can emulate your CC environment.
>
> Also, you might want to join us on IRC: #freeswitch on  
> irc.freenode.net - there are several users who've had real world  
> experience with mod_fifo and they might be in a good position to  
> answer your questions real-time.
>
> -MC
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