[Freeswitch-users] Fifo feature request -- no caller disconnect after agent hangup

Fri Mar 20 07:27:31 PDT 2009

Hi Anthony,
Thanks for explaining blind transfer for me.

The issue is that the fifo caller (my employee/agent, fifo in), gets hung-up
on when the fifo consumer (an outside line to another party, fifo out) hangs
up. I think this is because fifo was written under the assumption that the
first in first out would always be a caller, and the agent would consume a
caller.

In my case, the roles are reversed, and there's no option to prevent the
hangup of the caller.

If the fifo caller (my employee/agent) could somehow know when a fifo
consumer (my outside line to another party) was going to hangup, s/he could
blind transfer out to save his/her connection from being hung-up, but
unfortunately people don't always tell you before hand they are going to
hangup.

Right?!?!?! Thanks.

--matt

2009/3/20 Anthony Minessale <anthony.minessale at gmail.com>

> Even though it's an outbound call if your agent uses his sip phone to blind
> transfer the caller "customer",
> The customer call will change the the routing state and hunt in your local
> dialplan just like it was an inbound call.  That's how blind transfer was
> designed to work.
>
> If your agent is not using a sip phone, you can use bind_meta_app to make
> *N (where N = 0-9) to trigger a software blind transfer.
>
>
> 2009/3/20 Matthew Fong <mattdfong at gmail.com>
>
> Also, I would not be able to have a hang-up script do it, because in this
>> scenario, the fifo consumer could hang-up at any time without any prior
>> warning--otherwise, I could just transfer the fifo caller out before the
>> fifo agent hangsup...but there is no prior warning :(
>> --matt
>>
>>
>> On Fri, Mar 20, 2009 at 8:04 PM, Matthew Fong <mattdfong at gmail.com>wrote:
>>
>>> Hi Anthony,
>>> I'm trying to use fifo in a different sense. Instead of using it for
>>> inbound call queing, I'd like to use it for outbound call making. So
>>> instead, my agents are "waiting" in the que, and once an outbound call is
>>> connected, the "caller" will take an agent out of the que.
>>>
>>> So, in my case, the Fifo agent, would not be able to transfer the call
>>> because it's an outbound call, and the phone number on the other side is
>>> that of a non-employee.
>>>
>>> Fifo works a little smoother this way, because in reality, for outbound
>>> call making to an agent, this is what's happening, not vica versa. How
>>> difficult would this be to implement? Thanks.
>>>
>>> --matt
>>>
>>> 2009/3/20 Anthony Minessale <anthony.minessale at gmail.com>
>>>
>>> The agent could transfer the caller to another extension.
>>>>
>>>>
>>>> 2009/3/19 Matthew Fong <mattdfong at gmail.com>
>>>>
>>>> Hi Anthony,
>>>>> I installed the patch, but I don't think it accomplishes what I want.
>>>>>
>>>>> I want the opposite, I want the fifo caller to continue along with the
>>>>> dialplan after the agent (consumer) is finished with servicing the call.
>>>>> This might be useful in situations where there could be an IVR recording
>>>>> customer satisfaction results of the agent servicing the call. As is, FS
>>>>> ends the caller's channel after finishing up in the fifo (ie, agent
>>>>> (consumer) disconnects or hangsup)--there should be life after s/he has been
>>>>> serviced by an agent (preferably continuing on in the dialplan).
>>>>>
>>>>> If I'm confused and missing something obvious, please correct me...
>>>>> Thanks
>>>>>
>>>>> --matt
>>>>>
>>>>>
>>>>>
>>>>> 2009/3/19 Anthony Minessale <anthony.minessale at gmail.com>
>>>>>
>>>>> This is the patch
>>>>>>
>>>>>> http://jira.freeswitch.org/browse/MODAPP-237
>>>>>>
>>>>>> it's not added yet.
>>>>>>
>>>>>>
>>>>>> 2009/3/18 Matthew Fong <mattdfong at gmail.com>
>>>>>>
>>>>>> I upgraded to
>>>>>>> FreeSWITCH Version 1.0.trunk (12654M)
>>>>>>>
>>>>>>> but caller is still being hungup (and not continuing on with
>>>>>>> dialplan) after agent disconnect with hangup_after_bridge=false
>>>>>>>
>>>>>>> Is there a separate patch I need to apply? Thanks.
>>>>>>>
>>>>>>> --matt
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Mar 18, 2009 at 11:39 AM, Matthew Fong <mattdfong at gmail.com>wrote:
>>>>>>>
>>>>>>>> Hi Anthony, thanks for the reply.
>>>>>>>> I've searched thru jira, and didn't find anything when searching for
>>>>>>>> fifo that was recently updated or related, except
>>>>>>>>
>>>>>>>> http://jira.freeswitch.org/browse/MODAPP-189
>>>>>>>>
>>>>>>>> and I'm not sure if this does what I need. Was this what you were
>>>>>>>> referring to? Thanks.
>>>>>>>>
>>>>>>>> --matt
>>>>>>>>
>>>>>>>> 2009/3/17 Anthony Minessale <anthony.minessale at gmail.com>
>>>>>>>>
>>>>>>>> there is a patch in jira that will implement this feature about to
>>>>>>>>> be added
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> 2009/3/17 Matthew Fong <mattdfong at gmail.com>
>>>>>>>>>
>>>>>>>>>> I apologize if this is a double post to -dev. I'm not sure why I
>>>>>>>>>> don't see my message appearing, so I'm going to try again in the -user list
>>>>>>>>>> (first timer posting here ;).
>>>>>>>>>>
>>>>>>>>>> I have a situation where it would be useful for a caller not to be
>>>>>>>>>> hungup, after finishing the "fifo in" execution (when the agent disconnects
>>>>>>>>>> the call or the agent hangs-up). The caller is automatically hungup, in this
>>>>>>>>>> situation. It would be preferable if the caller channel went further along
>>>>>>>>>> the dial plan.  I thought I might get lucky implementing this setting with
>>>>>>>>>> hangup_after_bridge to false, but fifo does not utilize this variable.
>>>>>>>>>> I tried looking thru the mod_fifo.c source, but my c skills are
>>>>>>>>>> minimal. I also tried executing fifo in a lua app and
>>>>>>>>>> setting setAutoHangup(false), but that also did not work. Any chance this
>>>>>>>>>> could be done as a feature enhancement? Thanks.
>>>>>>>>>>
>>>>>>>>>> --matt
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> _______________________________________________
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>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> Anthony Minessale II
>>>>>>>>>
>>>>>>>>> FreeSWITCH http://www.freeswitch.org/
>>>>>>>>> ClueCon http://www.cluecon.com/
>>>>>>>>>
>>>>>>>>> AIM: anthm
>>>>>>>>> MSN:anthony_minessale at hotmail.com<MSN%3Aanthony_minessale at hotmail.com>
>>>>>>>>> GTALK/JABBER/PAYPAL:anthony.minessale at gmail.com<PAYPAL%3Aanthony.minessale at gmail.com>
>>>>>>>>> IRC: irc.freenode.net #freeswitch
>>>>>>>>>
>>>>>>>>> FreeSWITCH Developer Conference
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>>>>>>>>>
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>>>>>>>>
>>>>>>>
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>>>>>>
>>>>>>
>>>>>> --
>>>>>> Anthony Minessale II
>>>>>>
>>>>>> FreeSWITCH http://www.freeswitch.org/
>>>>>> ClueCon http://www.cluecon.com/
>>>>>>
>>>>>> AIM: anthm
>>>>>> MSN:anthony_minessale at hotmail.com<MSN%3Aanthony_minessale at hotmail.com>
>>>>>> GTALK/JABBER/PAYPAL:anthony.minessale at gmail.com<PAYPAL%3Aanthony.minessale at gmail.com>
>>>>>> IRC: irc.freenode.net #freeswitch
>>>>>>
>>>>>> FreeSWITCH Developer Conference
>>>>>> sip:888 at conference.freeswitch.org<sip%3A888 at conference.freeswitch.org>
>>>>>> iax:guest at conference.freeswitch.org/888
>>>>>> googletalk:conf+888 at conference.freeswitch.org<googletalk%3Aconf%2B888 at conference.freeswitch.org>
>>>>>> pstn:213-799-1400
>>>>>>
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>>>>>>
>>>>>
>>>>> _______________________________________________
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>>>>>
>>>>
>>>>
>>>> --
>>>> Anthony Minessale II
>>>>
>>>> FreeSWITCH http://www.freeswitch.org/
>>>> ClueCon http://www.cluecon.com/
>>>>
>>>> AIM: anthm
>>>> MSN:anthony_minessale at hotmail.com <MSN%3Aanthony_minessale at hotmail.com>
>>>> GTALK/JABBER/PAYPAL:anthony.minessale at gmail.com<PAYPAL%3Aanthony.minessale at gmail.com>
>>>> IRC: irc.freenode.net #freeswitch
>>>>
>>>> FreeSWITCH Developer Conference
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>>>> iax:guest at conference.freeswitch.org/888
>>>> googletalk:conf+888 at conference.freeswitch.org<googletalk%3Aconf%2B888 at conference.freeswitch.org>
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>>>
>>
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>
>
> --
> Anthony Minessale II
>
> FreeSWITCH http://www.freeswitch.org/
> ClueCon http://www.cluecon.com/
>
> AIM: anthm
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>
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