[Freeswitch-users] Fifo feature request -- no caller disconnect after agent hangup

Fri Mar 20 06:06:35 PDT 2009

Also, I would not be able to have a hang-up script do it, because in this
scenario, the fifo consumer could hang-up at any time without any prior
warning--otherwise, I could just transfer the fifo caller out before the
fifo agent hangsup...but there is no prior warning :(
--matt

On Fri, Mar 20, 2009 at 8:04 PM, Matthew Fong <mattdfong at gmail.com> wrote:

> Hi Anthony,
> I'm trying to use fifo in a different sense. Instead of using it for
> inbound call queing, I'd like to use it for outbound call making. So
> instead, my agents are "waiting" in the que, and once an outbound call is
> connected, the "caller" will take an agent out of the que.
>
> So, in my case, the Fifo agent, would not be able to transfer the call
> because it's an outbound call, and the phone number on the other side is
> that of a non-employee.
>
> Fifo works a little smoother this way, because in reality, for outbound
> call making to an agent, this is what's happening, not vica versa. How
> difficult would this be to implement? Thanks.
>
> --matt
>
> 2009/3/20 Anthony Minessale <anthony.minessale at gmail.com>
>
> The agent could transfer the caller to another extension.
>>
>>
>> 2009/3/19 Matthew Fong <mattdfong at gmail.com>
>>
>> Hi Anthony,
>>> I installed the patch, but I don't think it accomplishes what I want.
>>>
>>> I want the opposite, I want the fifo caller to continue along with the
>>> dialplan after the agent (consumer) is finished with servicing the call.
>>> This might be useful in situations where there could be an IVR recording
>>> customer satisfaction results of the agent servicing the call. As is, FS
>>> ends the caller's channel after finishing up in the fifo (ie, agent
>>> (consumer) disconnects or hangsup)--there should be life after s/he has been
>>> serviced by an agent (preferably continuing on in the dialplan).
>>>
>>> If I'm confused and missing something obvious, please correct me...
>>> Thanks
>>>
>>> --matt
>>>
>>>
>>>
>>> 2009/3/19 Anthony Minessale <anthony.minessale at gmail.com>
>>>
>>> This is the patch
>>>>
>>>> http://jira.freeswitch.org/browse/MODAPP-237
>>>>
>>>> it's not added yet.
>>>>
>>>>
>>>> 2009/3/18 Matthew Fong <mattdfong at gmail.com>
>>>>
>>>> I upgraded to
>>>>> FreeSWITCH Version 1.0.trunk (12654M)
>>>>>
>>>>> but caller is still being hungup (and not continuing on with dialplan)
>>>>> after agent disconnect with hangup_after_bridge=false
>>>>>
>>>>> Is there a separate patch I need to apply? Thanks.
>>>>>
>>>>> --matt
>>>>>
>>>>>
>>>>> On Wed, Mar 18, 2009 at 11:39 AM, Matthew Fong <mattdfong at gmail.com>wrote:
>>>>>
>>>>>> Hi Anthony, thanks for the reply.
>>>>>> I've searched thru jira, and didn't find anything when searching for
>>>>>> fifo that was recently updated or related, except
>>>>>>
>>>>>> http://jira.freeswitch.org/browse/MODAPP-189
>>>>>>
>>>>>> and I'm not sure if this does what I need. Was this what you were
>>>>>> referring to? Thanks.
>>>>>>
>>>>>> --matt
>>>>>>
>>>>>> 2009/3/17 Anthony Minessale <anthony.minessale at gmail.com>
>>>>>>
>>>>>> there is a patch in jira that will implement this feature about to be
>>>>>>> added
>>>>>>>
>>>>>>>
>>>>>>> 2009/3/17 Matthew Fong <mattdfong at gmail.com>
>>>>>>>
>>>>>>>> I apologize if this is a double post to -dev. I'm not sure why I
>>>>>>>> don't see my message appearing, so I'm going to try again in the -user list
>>>>>>>> (first timer posting here ;).
>>>>>>>>
>>>>>>>> I have a situation where it would be useful for a caller not to be
>>>>>>>> hungup, after finishing the "fifo in" execution (when the agent disconnects
>>>>>>>> the call or the agent hangs-up). The caller is automatically hungup, in this
>>>>>>>> situation. It would be preferable if the caller channel went further along
>>>>>>>> the dial plan.  I thought I might get lucky implementing this setting with
>>>>>>>> hangup_after_bridge to false, but fifo does not utilize this variable.
>>>>>>>> I tried looking thru the mod_fifo.c source, but my c skills are
>>>>>>>> minimal. I also tried executing fifo in a lua app and
>>>>>>>> setting setAutoHangup(false), but that also did not work. Any chance this
>>>>>>>> could be done as a feature enhancement? Thanks.
>>>>>>>>
>>>>>>>> --matt
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> _______________________________________________
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>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>> Anthony Minessale II
>>>>>>>
>>>>>>> FreeSWITCH http://www.freeswitch.org/
>>>>>>> ClueCon http://www.cluecon.com/
>>>>>>>
>>>>>>> AIM: anthm
>>>>>>> MSN:anthony_minessale at hotmail.com<MSN%3Aanthony_minessale at hotmail.com>
>>>>>>> GTALK/JABBER/PAYPAL:anthony.minessale at gmail.com<PAYPAL%3Aanthony.minessale at gmail.com>
>>>>>>> IRC: irc.freenode.net #freeswitch
>>>>>>>
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>>>>>>>
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>>>>>>
>>>>>
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>>>>>
>>>>
>>>>
>>>> --
>>>> Anthony Minessale II
>>>>
>>>> FreeSWITCH http://www.freeswitch.org/
>>>> ClueCon http://www.cluecon.com/
>>>>
>>>> AIM: anthm
>>>> MSN:anthony_minessale at hotmail.com <MSN%3Aanthony_minessale at hotmail.com>
>>>> GTALK/JABBER/PAYPAL:anthony.minessale at gmail.com<PAYPAL%3Aanthony.minessale at gmail.com>
>>>> IRC: irc.freenode.net #freeswitch
>>>>
>>>> FreeSWITCH Developer Conference
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>>>
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>>>
>>
>>
>> --
>> Anthony Minessale II
>>
>> FreeSWITCH http://www.freeswitch.org/
>> ClueCon http://www.cluecon.com/
>>
>> AIM: anthm
>> MSN:anthony_minessale at hotmail.com <MSN%3Aanthony_minessale at hotmail.com>
>> GTALK/JABBER/PAYPAL:anthony.minessale at gmail.com<PAYPAL%3Aanthony.minessale at gmail.com>
>> IRC: irc.freenode.net #freeswitch
>>
>> FreeSWITCH Developer Conference
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>> googletalk:conf+888 at conference.freeswitch.org<googletalk%3Aconf%2B888 at conference.freeswitch.org>
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>>
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>
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