[Freeswitch-users] [ANN] Spice Telephony - an open source FreeSWITCH/Erlang callcenter platform

[Michael S Collins]

Dude, you ROCK!
-MC

Sent from my iPhone

On Jan 9, 2009, at 3:06 PM, Andrew Thompson <andrew at hijacked.us> wrote:

> Hi,
>
> Today I'd like to announce the open-sourcing of a distributed
> callcenter platform I've been designing/building using
> FreeSWITCH/Erlang. The goal is to allow multiple callcenter branch
> offices to operate seamlessly as a whole, or even just scale one large
> one beyond hardware/software limits by partitioning the inbound
> lines/agents across multiple servers.
>
> You can read more about the design here:
>
> http://opencsm.org/wiki/index.php/Spice_Telephony
>
> And a quick overview of planned features:
>
> * Inbound/Outbound support
> * Media type agnostic (voice, email, chat, video(?))
> * Skill based routing
> * Agent phone agnostic (SIP or POTS line)
> * Dynamic wrapup time
> * Web or fat client interface
>
> And you can download a very early work in progress snapshot of the  
> code
> from http://opencsm.org . We're also open sourcing our customer  
> service
> management application too, which is also available for download  
> there.
>
> If anyone is interested in callcenter development using FreeSWITCH
> and/or Erlang, we welcome participation at any level. We don't have
> public source control or a bug tracker yet, but please bear with us;
> they're on the way.
>
> Thanks,
>
> Andrew Thompson - opencsm.org
>
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