[Freeswitch-users] Inboud Call Queue

[Diego Viola]

Hi guys,

I was wondering if some of you run FreeSWITCH on a call center
environment, I ask this because I plan to do that soon and I was
wondering how well mod_fifo works for queues, etc.

Thanks,

Diego

On Thu, May 7, 2009 at 6:08 AM, Saeed Ahmed<saeedahmad1981 at gmail.com> wrote:
> Thanks Seven I’ll try it very soon.
>
>
>
> ________________________________
>
> From: freeswitch-users-bounces at lists.freeswitch.org
> [mailto:freeswitch-users-bounces at lists.freeswitch.org] On Behalf Of seven
> Sent: Thursday, May 07, 2009 5:42 AM
> To: freeswitch-users at lists.freeswitch.org
> Subject: Re: [Freeswitch-users] Inboud Call Queue
>
>
>
> See this:
>
>
>
> http://wiki.freeswitch.org/wiki/Simple_call_center_using_mod_fifo
>
>
>
>
>
> On May 6, 2009, at 10:15 PM, Saeed Ahmed wrote:
>
> Thanks Guys
>
>
>
> ________________________________
>
> From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] On
> Behalf Of Anthony Minessale
> Sent: Wednesday, May 06, 2009 3:57 PM
> To: freeswitch-users at lists.freeswitch.org
> Subject: Re: [Freeswitch-users] Inboud Call Queue
>
>
>
> I worked on the patch and added it to trunk rev 13240
>
>
> On Wed, May 6, 2009 at 7:53 AM, dujinfang <dujinfang at gmail.com> wrote:
>
> The patch haven't been merged into trunk. It should be as easy as execute
> the following command in the FS source code root dir:
>
>
>
> patch < /tmp/the_patch_file_name.diff
>
>
>
> I will post an example on the wiki when I finished, hope be soon.
>
>
>
> On May 6, 2009, at 6:45 PM, Saeed Ahmed wrote:
>
>
> Hi Seven,
>
> I am exactly looking for this functionality.
>
> Please let me know when you are finished with new queue manager app. I’ll
> try it in my call center.
>
> Regarding Patch: is it already part of SVN trunk? If not then could you help
> me how to install it, I have no programming background.
>
> Many Thanks.
>
>
>
> ________________________________
>
> From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] On
> Behalf Of seven
> Sent: Wednesday, May 06, 2009 4:17 AM
> To: freeswitch-users at lists.freeswitch.org
> Subject: Re: [Freeswitch-users] Inboud Call Queue
>
>
>
>
>
> On May 6, 2009, at 1:50 AM, Saeed Ahmed wrote:
>
>
>
> Hi Michael,
>
> Thanks for a quick reply.
>
> I would definitely create a test environment, but my question is that will
> it work in required way?
>
> I read that in Mod_fifo agent has to call in queue but I need that all
> incoming calls are automatically distributed between available agents or if
> all are busy then should go to voicemail.
>
> I'm working on a call center like queue scenario right now, I'm pretty sure
> it call automatically distributed to available agents, but the customer will
> stay in the queue if all agents are busy by default. You can bind a key to
> the channel and play a message repeatedly to guide the customer to voicemail
> by press a key.
>
>
>
> Also maybe you need this patch to make the fifo works as desired.
>
>
>
> http://jira.freeswitch.org/browse/MODAPP-272
>
>
>
> I would join IRC for further assistance.
>
>
>
> Thanks.
>
>
>
> ________________________________
>
> From: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-users-bounces at lists.freeswitch.org] On
> Behalf Of Michael Collins
> Sent: Tuesday, May 05, 2009 7:19 PM
> To: freeswitch-users at lists.freeswitch.org
> Subject: Re: [Freeswitch-users] Inboud Call Queue
>
>
>
>
>
> On Tue, May 5, 2009 at 9:55 AM, Saeed Ahmed <saeedahmad1981 at gmail.com>
> wrote:
>
> Hi All,
>
> In an inbound call center scenario is it possible that customers calls in
> and calls are distributed between online (who are registered on FS and in
> idle state) agents. I saw some on going discussion on list where it looks
> that currently it’s not possible but I am newbie so maybe I didn’t
> understand it well. If it’s possible then please give me a start point that
> how can I implement it.
>
> I would start here:
> http://wiki.freeswitch.org/wiki/Mod_fifo
>
> I strongly recommend that you set up a FreeSWITCH server and play around
> with it so that you can learn the pros and cons of using the FIFO queues. It
> would be best if you could set up a few phones and set them as FIFO agents
> and then have someone help you make test calls so that you can emulate your
> CC environment.
>
> Also, you might want to join us on IRC: #freeswitch on irc.freenode.net -
> there are several users who've had real world experience with mod_fifo and
> they might be in a good position to answer your questions real-time.
>
> -MC
>
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>
> --
> Anthony Minessale II
>
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