[Freeswitch-users] fifo taking > 5 seconds to bridge calls

[Anthony Minessale]

it's probably the designed wrapup time for agents.

fifo_consumer_wrapup_time var controls this wait time in milliseconds and
the default is 5 sec.



On Sun, Apr 19, 2009 at 12:08 AM, Matthew Fong <mattdfong at gmail.com> wrote:

> I tried using fifo in an environment with about 9 agents last week, but ran
> into some issues, that I'm trying to piece together. The system is setup on
> a new ubuntu 64-bit machine and it should be plenty fast to handle this
> load. The delay does not occur when testing with a single agent...so it's
> hard for me to replicate on my vmware-based development machine, but thought
> I'd toss this out to the community to see if anyone has any suggestions
> I'm using fifo in the reverse sense, in that my "agents" are put into a
> fifo, and an outbound call (a "contact") take an agent out of the fifo once
> the call is answered. I did this because it is an outbound call center, not
> an inbound one, and in reality I have agents waiting for a contact...not
> callers waiting for an agent.
>
> Anyway, on about all my calls the logs indicate (and the agents I'm working
> with confirm), it appears to be taking > 5 seconds to actually bridge a call
> once the outbound "contact" channel is answered by FS and the channel takes
> an agent out of the fifo. I've attached a snipet of the fs.log and the
> dialplan below. But from timestamps it appears the delay is caused somewhere
> between these EXECUTE commands
>
> EXECUTE sofia/external/1XXX4951027 set_user(default@)
> EXECUTE sofia/external/1XXX4951027
> db(insert/-spymap/1800XXX8234/aa763964-2933-11de-bbea-318f8f194b60)
> EXECUTE sofia/external/1XXX4951027 db(insert/-last_dial/1800XXX8234/1990)
> EXECUTE sofia/external/1XXX4951027
> db(insert/-last_dial/global/aa763964-2933-11de-bbea-318f8f194b60)
> EXECUTE sofia/external/1XXX4951027 answer()
> EXECUTE sofia/external/1XXX4951027
> set(fifo_caller_consumer_import=hh_stomp,hh_user)
>
> when I looked at this..nothing pops out as out of the ordinary, that should
> cause >5 seconds delay. Your thoughts please ..
>
> Thanks.
>
> --matt
>
> Full Log:
> 2009-04-14 16:35:18 [DEBUG] mod_sofia.c:173 sofia_on_execute()
> sofia/external/1XXX4951027 SOFIA EXECUTE
> 2009-04-14 16:35:18 [DEBUG] switch_core_state_machine.c:151
> switch_core_standard_on_execute() sofia/external/1XXX4951027 Standard
> EXECUTE
> EXECUTE sofia/external/1XXX4951027 set(open=true)
> 2009-04-14 16:35:18 [DEBUG] mod_dptools.c:748 set_function()
> sofia/external/1XXX4951027 SET [open]=[true]
> EXECUTE sofia/external/1XXX4951027 set(use_profile=default)
> 2009-04-14 16:35:18 [DEBUG] mod_dptools.c:748 set_function()
> sofia/external/1XXX4951027 SET [use_profile]=[default]
> EXECUTE sofia/external/1XXX4951027 set_user(default@)
> EXECUTE sofia/external/1XXX4951027
> db(insert/-spymap/1800XXX8234/aa763964-2933-11de-bbea-318f8f194b60)
> EXECUTE sofia/external/1XXX4951027 db(insert/-last_dial/1800XXX8234/1990)
> EXECUTE sofia/external/1XXX4951027
> db(insert/-last_dial/global/aa763964-2933-11de-bbea-318f8f194b60)
> EXECUTE sofia/external/1XXX4951027 answer()
> EXECUTE sofia/external/1XXX4951027
> set(fifo_caller_consumer_import=hh_stomp,hh_user)
> 2009-04-14 16:35:42 [DEBUG] mod_dptools.c:748 set_function()
> sofia/external/1XXX4951027 SET
> [fifo_caller_consumer_import]=[hh_stomp,hh_user]
> EXECUTE sofia/external/1XXX4951027 set(fifo_consumer_exit_key=5)
> 2009-04-14 16:35:42 [DEBUG] mod_dptools.c:748 set_function()
> sofia/external/1XXX4951027 SET [fifo_consumer_exit_key]=[5]
> EXECUTE sofia/external/1XXX4951027 fifo(2 out wait undef undef)
> 2009-04-14 16:35:42 [DEBUG] switch_channel.c:182
> switch_channel_audio_sync() sofia/external/1XXX4951027 receive message
> [AUDIO_SYNC]
> 2009-04-14 16:35:43 [DEBUG] switch_ivr_bridge.c:911
> switch_ivr_multi_threaded_bridge() sofia/external/1XXX4951027 receive
> message [BRIDGE]
>
>
> Dialplan that Inbound "Contact" Calls are placed in
>     <extension name="1990"><!--ag_incoming_q-->
>       <condition field="destination_number" expression="^1990$">
>         <action application="answer"/>
>         <action application="set"
> data="fifo_caller_consumer_import=hh_stomp,hh_user"/>
>         <action application="set" data="fifo_consumer_exit_key=5"/>
>         <action application="fifo" data="${ag_qcall} out wait undef
> ${ag_dnc_msg}"/>
>       </condition>
>     </extension>
>
>
> Dialplan for "my" Agent Calls:
>     <extension name="1992"><!--ag_wait-->
>       <condition field="destination_number" expression="^1992$">
>         <action application="playback" data="hh/hh-doorbell.wav"/>
>         <action application="fifo" data="${ag_qcall} in
> currency/dollars.wav $${hold_music}"/>
>       </condition>
>     </extension>
>
>
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-- 
Anthony Minessale II

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