[Freeswitch-users] One question.

[Cesar Cepeda]

Brian,  Mike,

Thanks for your ideas, I'll try them out.

Cesar Cepeda.

> -----Mensaje original-----
> De: freeswitch-users-bounces at lists.freeswitch.org [mailto:freeswitch-
> users-bounces at lists.freeswitch.org] En nombre de Michael Jerris
> Enviado el: Lunes, 16 de Julio de 2007 16:34
> Para: freeswitch-users at lists.freeswitch.org
> Asunto: Re: [Freeswitch-users] One question.
> 
> If you REALLY want to over think the problem... You could look at using
> media bugs to do all of the supervisor like functions... It probably
> can be
> done a bit cheaper on the processor than using conferences, but would
> require you to write all the code necessary to handle things already
> handled
> in conference.  You could take a look at how to use them in
> mod_soundtouch.
> As far as agent handling.. You would have to add logic to handle who
> was an
> agent, and what to do with them.  Look at the park app and the
> broadcast api
> command for more ideas.
> 
> Mike
> 
> 
> 
> On 7/16/07 8:34 PM, "Brian West" <brian.west at mac.com> wrote:
> 
> >
> > On Jul 16, 2007, at 12:25 PM, Cesar Cepeda wrote:
> >
> >> Hi everybody.
> >>
> >> I'm starting with Freeswitch and I have a question.  I want to make
> >> a dialer
> >> based on Freeswitch, the functionality will be like this:
> >>
> >> * An agent calls Freeswitch, let's say to extension 111 and logs in
> >> (via a
> >> js script)
> >
> > Better off using a conference
> >
> >> * After he(she) logs it should be put on hold (listening to music or
> >> whatever) to wait for an available call
> >
> > Same use a conference.
> >
> >> * In the meantime, Freeswitch starts to dial numbers,
> >
> > FreeSWITCH doesn't do any thinking for you.. Your application will be
> > doing the work and freeswitch will do what its told.
> >
> >> * As soon as it has a connected call it should unhold an agent and
> >> bridge
> >> the connected call to the agents call.
> >
> > Drop in conf.. music stops.
> >
> >
> >> * When the call is finished, the agent should be put on hold once
> >> again
> >> without hanging up the call.
> >>
> >
> > Caller exits usercount goes to 1.. music should start again.
> > (trixter isn't this in trunk?_
> >
> >> I will be controlling Freeswith (originating calls, bridging, etc)
> >> using the
> >> event_socket interface
> >
> > Good idea.
> >
> >>
> >> My question is:  What is the best way to do the holding-unholding
> >> of the
> >> agents?
> >
> > Don't over think the process.  ;)
> >
> > Hopefully this helps you.  By using a conference you can have
> > supervisors listen in and or coach an agent in such a way that the
> > agent will hear the supervisor but the customer can't hear the
> > supervisor.
> >
> > /b
> >
> >>
> >> Thanks.
> >>
> >> Cesar Cepeda.
> >>
> >>
> >>
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> 
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