[Freeswitch-docs] [Freeswitch-users] problem with "play_and_get_digits" command (DTMF delay time)
Brian West
brian at freeswitch.org
Mon Aug 31 17:50:13 MSD 2015
These are probably on the old wiki, just not migrated over yet. You're
more than welcome to give back by documenting them too. :)
Thanks,
On Mon, Aug 31, 2015 at 5:34 AM, Manish Talwar <manish.talwar at nexxuspg.com>
wrote:
> Hi Michael,
>
>
> Thanks for your help.
>
>
> Its working fine now with setting the value of "*bind_digit_digit_timeout*"
> and "*bind_digit_input_timeout*" channel variable. I have set it as 10000
> and its wait till 10 sec now for matching the regular expression.
>
>
> <execute application="set" data="bind_digit_digit_timeout=10000" />
>
> <execute application="set" data="bind_digit_input_timeout=10000" />
>
>
> Its working fine with me, your docs team can document this if required.
>
>
> Thanks,
>
>
> Regards,
>
> Manish Talwar
>
>
> ------------------------------
> *From:* freeswitch-users-bounces at lists.freeswitch.org <
> freeswitch-users-bounces at lists.freeswitch.org> on behalf of Michael
> Collins <msc at freeswitch.org>
> *Sent:* 28 August 2015 23:15
>
> *To:* FreeSWITCH Users Help
> *Subject:* Re: [Freeswitch-users] problem with "play_and_get_digits"
> command (DTMF delay time)
>
> I found this in mod_dptools.c inside the bind_to_session function:
>
> if (!(dmachine = switch_core_session_get_dmachine(session, target))) {
> uint32_t digit_timeout = 1500;
> uint32_t input_timeout = 0;
> const char *var;
>
> if ((var = switch_channel_get_variable(channel,
> "bind_digit_digit_timeout"))) {
> digit_timeout = switch_atoul(var);
> }
>
> if ((var = switch_channel_get_variable(channel,
> "bind_digit_input_timeout"))) {
> input_timeout = switch_atoul(var);
> }
>
> switch_ivr_dmachine_create(&dmachine, "DPTOOLS", NULL,
> digit_timeout, input_timeout, NULL, digit_nomatch_action_callback, session);
> switch_core_session_set_dmachine(session, dmachine, target);
> }
>
>
> It appears that there might be two channel variables for you to try:
> bind_digit_digit_timeout
> bind_digit_input_timeout
>
> These appear not to be documented at present, so I think you can help pay
> it forward by tinkering with them and then reporting back what you find
> out. As a guess, I'd say you're running into an issue with people who spend
> more than 1.5 seconds between digits. (It appears the default is 1500ms.)
> Try setting the bind_digit_digit_timeout value in the dialplan. Set it to
> something absurdly long like 7500 so that you can know for sure it is
> working.
>
> Please report back with your findings so that the docs team can document
> this. Bonus points if you document it yourself. :)
>
> Hope this helps,
> Michael
>
>
>
> On Wed, Aug 26, 2015 at 10:16 PM, Manish Talwar <
> manish.talwar at nexxuspg.com> wrote:
>
>> Hi,
>>
>>
>> Thank you for your response.
>>
>>
>> Actually, we are using multiple play_and_get_digits in a single
>> dialplan. And when user inputed any matching format of input then we need
>> to leave all remaining play_and_get_digits commands of that dialplan.
>> That is why I used bind_digit_action also in same dialplan.
>>
>>
>> Please suggest how do we make the changes for this concern, how do we
>> break the dialplan when required matching input found.
>>
>>
>> Basically, its works fine as our requirement but we need to increase the
>> DTMF delay time only, whenever user inputed slowly then its take the
>> chunk of inputed data and tried to match the bind_digit_action
>> expression. As its break the DTMF into many chunks so its not matching
>> expected regular expression of command.
>>
>>
>> Please suggest.
>>
>>
>> Thanks,
>>
>>
>> Regards,
>>
>> Manish Talwar
>>
>>
>> ------------------------------
>> *From:* freeswitch-users-bounces at lists.freeswitch.org <
>> freeswitch-users-bounces at lists.freeswitch.org> on behalf of Michael
>> Collins <msc at freeswitch.org>
>> *Sent:* 26 August 2015 20:12
>> *To:* FreeSWITCH Users Help
>> *Subject:* Re: [Freeswitch-users] problem with "play_and_get_digits"
>> command (DTMF delay time)
>>
>> Is there a reason that you're trying to use both bind_digit_action and
>> play_and_get_digits? Normally you'd use just one or the other, and if
>> you're explicitly asking the user for input then I'd think that you would
>> only need play_and_get_digits.
>>
>> -MC
>>
>> On Tue, Aug 25, 2015 at 5:56 AM, Manish Talwar <
>> manish.talwar at nexxuspg.com> wrote:
>>
>>> Hi,
>>>
>>>
>>> I have found one small problem with "play_and_get_digits" command. We
>>> have a IVR application and I am trying to get either "16 digit" card
>>> number or "0" for move to customer support from the user. Please find
>>> my dialplan as follows:
>>>
>>>
>>> *2015-08-25 18:05:37.535806 [CRIT] mod_httapi.c:1148 Debugging Return
>>> Data:*
>>>
>>> *<document type="xml/freeswitch-httapi"><params></params><work><execute
>>> applicati*
>>>
>>> *on="log" data="card number inputed: 2"/><execute
>>> application="flush_dtmf"/><exec*
>>>
>>> *ute application="sleep" data="2000"/><execute
>>> application="clear_digit_action"*
>>>
>>> *data="my_digit" /><execute application="bind_digit_action"
>>> data="my_digit,~\d{1*
>>>
>>> *6}|^[0]{1},exec:transfer,dummy_transfer" /><execute action="http:/*
>>>
>>> */localhost:8080/ivr/fsentercardnumber/response/"
>>> application="play_and_get_digi*
>>>
>>> *ts" data="0 16 1 1000 # en-US/enter_card_number.mp3 '' Digits '' 1000
>>> '' " /><ge*
>>>
>>> *tVariable name="Digits"/><execute
>>> action="http://localhost:8080/ivr/fsentercardnumber/response/
>>> <http://localhost:8080/ivr/fsentercardnumber/response/>" a*
>>>
>>> *pplication="play_and_get_digits" data="0 16 1 20000 #
>>> en-US/menu_speak_csr.mp3 '*
>>>
>>> *' Digits '' 20000 '' " /><getVariable name="Digits"/><execute
>>> application="clea*
>>>
>>> *r_digit_action" data="my_digit" /></work></document>*
>>>
>>>
>>>
>>> It is working fine as expected if user input 16 digit number
>>> continuously without any delay. After getting full 16 digit number it
>>> will match the "bind_digit_action" and move to other dialplan.
>>>
>>>
>>> But my problem is if a user enter card number slowly then its trying to
>>> match already inputed DTMF values with matching binding and received next
>>> inputed value as different DTMF values. As a example, if I tried to input
>>> 55 and then wait for 1-2 seconds then Freeswitch tried to match 55 with
>>> binding.
>>>
>>>
>>>
>>> *2015-08-25 18:05:39.535920 [DEBUG] switch_ivr_play_say.c:1305 Codec
>>> Activated L1*
>>>
>>> *6 at 8000hz 1 channels 20ms*
>>>
>>> *2015-08-25 18:05:39.755933 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF
>>> 5:2080*
>>>
>>> *2015-08-25 18:05:40.015948 [DEBUG] switch_rtp.c:5819 RTP RECV DTMF
>>> 5:2080*
>>>
>>> *2015-08-25 18:05:41.536035 [DEBUG] mod_dptools.c:132
>>> sofia/internal/18188535351 <18188535351>@*
>>>
>>> *192.168.1.112 Digit NOT match binding [55]*
>>>
>>> *2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF
>>> 5:2000*
>>>
>>> *2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582
>>> sofia/internal/181885353*
>>>
>>> *51 at 192.168.1.112 <51 at 192.168.1.112> Queue dtmf*
>>>
>>> *digit=5 ms=250 samples=2000*
>>>
>>> *2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:486 RECV DTMF
>>> 5:2000*
>>>
>>> *2015-08-25 18:05:41.536035 [DEBUG] switch_channel.c:582
>>> sofia/internal/181885353*
>>>
>>> *51 at 192.168.1.112 <51 at 192.168.1.112> Queue dtmf*
>>>
>>> *digit=5 ms=250 samples=2000*
>>>
>>>
>>>
>>> I don't want fresswtich tried to match the binding if there is any pause
>>> time while inputed the number as user can type slowly.
>>>
>>>
>>> I want to reset this binding delay time so that user can type slowly and
>>> we will get full 16 digits number for matching inputed value in certain
>>> time interval.
>>>
>>>
>>> Please suggest me how can I resolve this problem and increase the DTMF
>>> delay time.
>>>
>>>
>>> Thanks,
>>>
>>>
>>> Regards,
>>>
>>> Manish Talwar
>>>
>>>
>>>
>>>
>>>
>>>
>>> _________________________________________________________________________
>>> Professional FreeSWITCH Consulting Services:
>>> consulting at freeswitch.org
>>> http://www.freeswitchsolutions.com
>>>
>>> Official FreeSWITCH Sites
>>> http://www.freeswitch.org
>>> http://confluence.freeswitch.org
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>>>
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>>> http://www.freeswitch.org
>>>
>>
>>
>> _________________________________________________________________________
>> Professional FreeSWITCH Consulting Services:
>> consulting at freeswitch.org
>> http://www.freeswitchsolutions.com
>>
>> Official FreeSWITCH Sites
>> http://www.freeswitch.org
>> http://confluence.freeswitch.org
>> http://www.cluecon.com
>>
>> FreeSWITCH-users mailing list
>> FreeSWITCH-users at lists.freeswitch.org
>> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
>> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
>> http://www.freeswitch.org
>>
>
>
> _________________________________________________________________________
> Professional FreeSWITCH Consulting Services:
> consulting at freeswitch.org
> http://www.freeswitchsolutions.com
>
> Official FreeSWITCH Sites
> http://www.freeswitch.org
> http://confluence.freeswitch.org
> http://www.cluecon.com
>
> FreeSWITCH-users mailing list
> FreeSWITCH-users at lists.freeswitch.org
> http://lists.freeswitch.org/mailman/listinfo/freeswitch-users
> UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users
> http://www.freeswitch.org
>
--
*Brian West*
brian at freeswitch.org
*Twitter: @FreeSWITCH , @briankwest*
http://www.freeswitchbook.com
http://www.freeswitchcookbook.com
Got Bugs? Report them here <https://freeswitch.org/jira>! | Reddit:
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