<html><head><meta http-equiv="Content-Type" content="text/html; charset=utf-8"></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; line-break: after-white-space;" class="">We are on the mailing list and on slack, but mod_callcenter wasn’t created by the core dev team and probably none of us have any special insight to that module so most likely none of us would respond to questions about it.<br class=""><div><br class=""><blockquote type="cite" class=""><div class="">On Apr 28, 2020, at 2:17 AM, Seven Du <<a href="mailto:dujinfang@gmail.com" class="">dujinfang@gmail.com</a>> wrote:</div><br class="Apple-interchange-newline"><div class=""><div dir="ltr" class=""><a href="http://signalwire.community/" class="">http://signalwire.community/</a><br class=""></div><br class=""><div class="gmail_quote"><div dir="ltr" class="gmail_attr">On Tue, Apr 28, 2020 at 4:22 AM Dave Taht <<a href="mailto:dave.taht@gmail.com" class="">dave.taht@gmail.com</a>> wrote:<br class=""></div><blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">Is there a more active freeswitch list or forum or place where<br class="">
development is more often discussed. irc? slack? what?<br class="">
<br class="">
On Sat, Apr 25, 2020 at 9:09 AM Alexander Haugg <<a href="mailto:Alexander.Haugg@c4b.de" target="_blank" class="">Alexander.Haugg@c4b.de</a>> wrote:<br class="">
><br class="">
> Hi,<br class="">
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> The properties “max-wait-time“ and “max-wait-time-with-no-agent” have no effect.<br class="">
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> If the delay is reached, I get the correct debug logs but without an effect.<br class="">
><br class="">
> CLI output for the “max-wait-time-with-no-agent” time reached (every 500ms):<br class="">
><br class="">
> 2020-04-25 16:29:40.907298 [DEBUG] mod_callcenter.c:2818 Member 170 <+4989840798170> in queue 'myQueue' reached max wait of 60 sec. with no agent plus join grace period of 5 sec.<br class="">
><br class="">
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> Is it possible, we need the following condition in the ‘cc_member_thread_run’ function in the mod_callcenter.cs<br class="">
><br class="">
> if (switch_channel_test_flag(channel, CF_BREAK)) {<br class="">
><br class="">
> switch_channel_clear_flag(channel, CF_BREAK);<br class="">
><br class="">
> break;<br class="">
><br class="">
> }<br class="">
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> At the moment, der CF_BREAK will set, but not tested.<br class="">
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> my config is:<br class="">
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> <queue name="myQueue"><br class="">
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> <param name="strategy" value="agent-with-least-talk-time" /><br class="">
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> <param name="max-wait-time" value="300" /><br class="">
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> <param name="max-wait-time-with-no-agent" value="60" /><br class="">
><br class="">
> <param name="max-wait-time-with-no-agent-time-reached" value="5" /><br class="">
><br class="">
> <param name="tier-rule-wait-second" value="300" /><br class="">
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> <param name="discard-abandoned-after" value="60" /><br class="">
><br class="">
> <param name="announce-frequency" value="0" /><br class="">
><br class="">
> <param name="announce-sound" value="" /><br class="">
><br class="">
> <param name="moh-sound" value="local_stream://moh" /><br class="">
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> <param name="time-base-score" value="system" /><br class="">
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> <param name="tier-rules-apply" value="false" /><br class="">
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> <param name="tier-rule-wait-multiply-level" value="true" /><br class="">
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> <param name="tier-rule-no-agent-no-wait" value="false" /><br class="">
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> <param name="abandoned-resume-allowed" value="false" /><br class="">
><br class="">
> </queue><br class="">
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> If I’m right, I’ll open a Jira ticket and add a possible solution.<br class="">
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> Thanks a lot,<br class="">
><br class="">
> Alex<br class="">
></blockquote></div></div></blockquote></div></body></html>