<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=us-ascii">
<meta name="Generator" content="Microsoft Word 15 (filtered medium)">
<style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0cm;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri",sans-serif;
mso-fareast-language:EN-US;}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:#0563C1;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:#954F72;
text-decoration:underline;}
p.msonormal0, li.msonormal0, div.msonormal0
{mso-style-name:msonormal;
mso-margin-top-alt:auto;
margin-right:0cm;
mso-margin-bottom-alt:auto;
margin-left:0cm;
font-size:12.0pt;
font-family:"Times New Roman",serif;}
span.E-MailFormatvorlage18
{mso-style-type:personal;
font-family:"Calibri",sans-serif;
color:windowtext;}
span.E-MailFormatvorlage19
{mso-style-type:personal-reply;
font-family:"Calibri",sans-serif;
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:612.0pt 792.0pt;
margin:70.85pt 70.85pt 2.0cm 70.85pt;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang="DE" link="#0563C1" vlink="#954F72">
<div class="WordSection1">
<p class="MsoNormal"><span style="color:#1F497D">OK, <o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">sorry, with a new build, this bug is fixed!<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">Nice regards<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D">Alex<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="color:#1F497D"><o:p> </o:p></span></p>
<div>
<div style="border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0cm 0cm 0cm">
<p class="MsoNormal"><b><span style="mso-fareast-language:DE">Von:</span></b><span style="mso-fareast-language:DE"> FreeSWITCH-dev <freeswitch-dev-bounces@lists.freeswitch.org>
<b>Im Auftrag von </b>Alexander Haugg<br>
<b>Gesendet:</b> Samstag, 25. April 2020 17:33<br>
<b>An:</b> freeswitch-dev@lists.freeswitch.org<br>
<b>Betreff:</b> [Freeswitch-dev] mod_callcenter - the configuration property "max-wait-time-with-no-agent" doesn't work<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-GB">The properties “max-wait-time“ and “max-wait-time-with-no-agent” have no effect.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">If the delay is reached, I get the correct debug logs but without an effect.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">CLI output for the “max-wait-time-with-no-agent” time reached (every 500ms):<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">2020-04-25 16:29:40.907298 [DEBUG] mod_callcenter.c:2818 Member 170 <+4989840798170> in queue 'myQueue' reached max wait of 60 sec. with no agent plus join grace period of 5 sec.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Is it possible, we need the following condition in the ‘</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black">cc_member_thread_run</span><span lang="EN-GB">’ function in the mod_callcenter.cs<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:blue">if</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black"> (switch_channel_test_flag(channel,
</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:darkslategray">CF_BREAK</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black">)) {<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black"> switch_channel_clear_flag(channel,
</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:darkslategray">CF_BREAK</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black">);<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black">
</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:blue">break</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black">;<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black">}</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">At the moment, der CF_BREAK will set, but not tested.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">my config is:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><queue name="myQueue"><o:p></o:p></p>
<p class="MsoNormal"> <span lang="EN-GB"><param name="strategy" value="agent-with-least-talk-time" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="max-wait-time" value="300" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="max-wait-time-with-no-agent" value="60" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="max-wait-time-with-no-agent-time-reached" value="5" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="tier-rule-wait-second" value="300" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="discard-abandoned-after" value="60" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="announce-frequency" value="0" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="announce-sound" value="" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="moh-sound" value="local_stream://moh" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="time-base-score" value="system" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="tier-rules-apply" value="false" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="tier-rule-wait-multiply-level" value="true" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="tier-rule-no-agent-no-wait" value="false" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="abandoned-resume-allowed" value="false" /><o:p></o:p></span></p>
<p class="MsoNormal"></queue><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-GB">If I’m right, I’ll open a Jira ticket and add a possible solution.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Thanks a lot,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Alex<o:p></o:p></span></p>
</div>
</body>
</html>