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<p class="MsoNormal">Hi,<o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-GB">The properties “max-wait-time“ and “max-wait-time-with-no-agent” have no effect.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">If the delay is reached, I get the correct debug logs but without an effect.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">CLI output for the “max-wait-time-with-no-agent” time reached (every 500ms):<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">2020-04-25 16:29:40.907298 [DEBUG] mod_callcenter.c:2818 Member 170 <+4989840798170> in queue 'myQueue' reached max wait of 60 sec. with no agent plus join grace period of 5 sec.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Is it possible, we need the following condition in the ‘</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black">cc_member_thread_run</span><span lang="EN-GB">’ function in the mod_callcenter.cs<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:blue">if</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black"> (switch_channel_test_flag(channel,
</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:darkslategray">CF_BREAK</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black">)) {<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black"> switch_channel_clear_flag(channel,
</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:darkslategray">CF_BREAK</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black">);<o:p></o:p></span></p>
<p class="MsoNormal" style="text-autospace:none"><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black">
</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:blue">break</span><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black">;<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB" style="font-size:9.5pt;font-family:Consolas;color:black">}</span><span lang="EN-GB"><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">At the moment, der CF_BREAK will set, but not tested.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">my config is:<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><queue name="myQueue"><o:p></o:p></p>
<p class="MsoNormal"> <span lang="EN-GB"><param name="strategy" value="agent-with-least-talk-time" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="max-wait-time" value="300" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="max-wait-time-with-no-agent" value="60" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="max-wait-time-with-no-agent-time-reached" value="5" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="tier-rule-wait-second" value="300" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="discard-abandoned-after" value="60" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="announce-frequency" value="0" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="announce-sound" value="" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="moh-sound" value="local_stream://moh" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="time-base-score" value="system" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="tier-rules-apply" value="false" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="tier-rule-wait-multiply-level" value="true" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="tier-rule-no-agent-no-wait" value="false" /><o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"> <param name="abandoned-resume-allowed" value="false" /><o:p></o:p></span></p>
<p class="MsoNormal"></queue><o:p></o:p></p>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-GB">If I’m right, I’ll open a Jira ticket and add a possible solution.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Thanks a lot,<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-GB">Alex<o:p></o:p></span></p>
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